Refund / Replacement Policy
INTOUCH INNOPHARM PTE LTD would take all corrective steps in processing the order & strives to service the Health Supplements and other products in right conditions without any damage at all times of every order placed by a customer.
There are following situations may arise which may cause the action of return/replacement of product:
- Product(s) delivered to you do not match your order and / or
- Delivered products with a damage (packaging, cassette, box opened etc).
We strongly recommend the items should be checked at the time of delivery.
Please deny any products with a damage during the delivery. In case you find any damage after unpacking the package, the same may be returned within 2 days for a refund. We would ensure all claims for refund for its genuine and authenticate the same. If the company finds that is valid, we will initiate the refund to their respective bank accounts. Company has the right to deny any claim which it finds not valid for claim. Intouch Innopharm has the right to cancel the return/ refund request after the above said 2 days period.
MAKING CLAIM FOR RETURN / EXCHANGE
You may submit claim for return or exchange through email at any time. Email – firstname.lastname@example.org or call – (65)6298 9161 during office hours within 2 days of delivery. Please note Company will not accept or approve any claim made after 2 days from the delivery of the products.
RETURN / EXCHANGE POLICY
Our policy is that you have made the claim within 2days of the delivery and product is shipped back to us for inspection with in 14days of your purchase. Unfortunately, we cannot offer you a refund or exchange if the above condition is not met.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please follow the below while returning the product:
- Return address & label as returned product.
- Return shipping at customer’s expense.
- Labels & packaging all intact
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
To return your product, you should mail your product to: 10 UBI Crescent, UBI Tech Park, Lobby E, #06-84 [C], Singapore – 408 564
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Intouch Innopharm will not tolerate any unjustified complaints regarding the quality and content of the products. Intouch Innopharm has the right to pursue legal actions against you. We would like to know you would be liable for all costs incurred by the company on the same.